Effective Date: 2026
Website: https://oodmobile.com
Contact: help@oodmobile.com | +2349069286545
1. Order Processing Time
All orders are processed within 24–72 hours after payment confirmation (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation message or email with order details.
2. Delivery Time
Delivery time depends on your location:
- Lagos & nearby areas: 1–3 business days
- Other states in Nigeria: 2–7 business days
Delivery times are estimates and may vary due to logistics, weather conditions, or courier delays.
3. Shipping Charges
Shipping fees are calculated based on your location and order size. The exact delivery cost will be shown at checkout before payment is completed.
4. Order Tracking
Once your order has been shipped, tracking details will be provided (where available) so you can monitor your delivery status.
If tracking is not available, our support team will assist you with updates.
5. Delivery Responsibility
Customers must ensure that:
- Shipping address is correct and complete
- Phone number provided is active and reachable
OOD MOBILE is not responsible for failed delivery due to incorrect information provided by the customer.
6. Delays
While we aim to deliver on time, delays may occur due to:
- Courier service issues
- High order volume
- Weather or transportation disruptions
- Security or regional restrictions
We appreciate your patience in such cases.
7. Undelivered Orders
If a delivery attempt fails due to customer unavailability or incorrect details, additional re-delivery charges may apply.
8. Contact Us
For any shipping-related questions or issues:
📧 help@oodmobile.com
📞 +2349069286545
