Effective Date: 2026
Website: https://oodmobile.com
Contact: help@oodmobile.com | +2349069286545

1. Overview

At OOD MOBILE, customer satisfaction is important to us. This Refund & Return Policy explains when and how you can request a return or refund for products purchased from our store.

By making a purchase, you agree to this policy.

2. Eligibility for Returns

You may request a return if the item meets all of the following conditions:

  • The item is defective, damaged, or incorrect
  • The request is made within 3–7 days of delivery
  • The item is unused and returned in its original packaging
  • Proof of purchase (order ID or receipt) is provided

3. Non-Returnable Items

We do not accept returns for:

  • Items that have been used or damaged by the customer
  • Products without original packaging or accessories
  • Change of mind or personal preference
  • Items returned after the allowed return period

4. Refund Process

Once your return request is received:

  1. Our team will review your request
  2. You may be asked to provide photos or evidence of the issue
  3. If approved, the item will be inspected upon return
  4. Approved refunds will be processed within a reasonable timeframe

Refunds are issued via the original payment method or an agreed alternative.

5. Exchanges

Where possible, we may offer an exchange instead of a refund if the item is defective or incorrect and replacement stock is available.

6. Return Shipping

  • If the return is due to our error (wrong or defective item), we will cover return costs
  • If the return is for other approved reasons, the customer may be responsible for return shipping fees

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment provider again
  • Contact your bank or payment processor (processing delays may occur)
  • Then contact us if the issue persists

8. Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

9. Contact Us

For refund or return assistance:

📧 help@oodmobile.com
📞 +2349069286545